How long do orders take to ship?
Answer: Most orders placed by 11AM PST (Mon-Fri) will ship out the same-day.
Some specialty products may take additional 1-3 business days to prepare.
Why has my order not shipped yet?
Answer: Processing time for some orders may take 1-3 business days to prepare your items for shipment.
Why have I not received tracking info yet?
Answer: Your order for shipment, tracking info will be sent to you after your order is packaged and shipped out.
Why does my tracking info say “label created not yet in system”?
Answer: Your order is finishing being prepped for shipment, tracking info will update after the post office receives it.
I received the wrong item.
Answer: We will send you the correct item.
Please email our support team: support@rareharvest.net
Include your order number, details of missing items, and pictures to expedite the process.
I sent to much money on Zelle. I sent more than my order total.
Answer: We will refund you the difference via Zelle.
Please email our support team: support@rareharvest.net
Include order number, screenshot of Zelle payment, and your Zelle email or phone number to receive the refund.
I placed 10 orders and have not received my Lifetime 15% Discount Code
Answer: Please email our support team: support@rareharvest.net
What is the difference between Premium, Exotic, and Ultra Rare?
Answer: These are our different tiers of quality of flower. Premium is the lowest, Exotic is middle tier, and Ultra Rare is the highest quality flower.
Premium is Green house grown
Exotic is Indoor grown and occasionally some high end green house grown.
Ultra Rare is grown in our multi million dollar high grade state of the art licensed indoor grow facility to achieve the best possible product.
For any other questions or issues with your order, please email our support team: Support@RareHarvest.net
We try to respond to all order support emails within 24 to 48 hours, however please understand our team is busy at the grows tending to the plants and sometimes responses may take longer. Thank you for your patience!
